Employment Opportunities
POSITION AVAILABLE: Customer Relationship Specialist
Location: Remote, Office, or Hybrid
Job Type: Part-Time
Start Date: Immediate, position is open until filled
Overview
Have a passion for historical music and a desire to encourage the study and performance of works by lesser-known and underrepresented composers?
Join a leading music publisher as a Customer Relationship Specialist, supporting our large customer base of music libraries, academic institutions, and performing arts organizations.
This role combines relationship management with a focus on growing revenue, expanding the customer base, and executing outreach and marketing plans to increase engagement with and awareness of our music editions and other products.
Key Duties & Responsibilities
- Serve as the primary contact for libraries, performing arts organizations, and educational institutions
- Provide customer guidance on print and digital subscriptions, permissions and rentals, and product content questions
- Develop and execute outreach and marketing plans to attract new clients, retain existing ones, and increase product awareness and usage
- Identify upsell and cross-sell opportunities to drive revenue growth
- Represent the company at conferences and events to build customer relationships
Qualifications
- Experience in customer service, account management, publishing, arts administration, or marketing
- Familiarity with music editions, libraries, and/or performing arts organizations
- Strong communication, outreach, and CRM skills
- Bachelor’s degree in Music, Library Science, Arts Administration, or a related field
Preferred Qualifications
- Background in music librarianship, musicology, or music performance
- Reading proficiency in foreign language(s), such as French, German, Italian, Latin
How to Apply
Send cover letter and resume by email to Pamela Whitcomb, Director of Music Publishing
To submit a proposal for publication consideration, please see the Editors and Authors information page.